Ratko Mladic sentenced to life in prison

- ​Today the International Criminal Tribunal for the former Yugoslavia (ICTY) in The Hague has sent...

Number of asylum applications almost stable

- ​Total asylum influx show little changes

Temporary solution passport problems Venezuelans

- ​Due to a paper shortage in Venezuela there are problems for Venezuelan citizens obtaining or ren...

Applying for your baby's residence permit online

- ​Have you had a baby? Then it's now possible to apply for a residence permit for your baby at our...

Decrease asylum application continues

- ​The total influx of asylum  seekers (first asylum applications, repeated requests for asylu...

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Please check our website and our frequently asked questions first. Can't find the answer to your question? Call us at:

+31 880 430 430

Open workdays 9am to 5pm

More contact information


Most frequently asked questions
What is the status of my application?

The IND does not provide information on the status of your application as long as a decision has not been made. In most situations, a (statutory) decision period applies. The IND can make use of the entire decision period to process your application.

It does not help to call the IND to ask the status of your application if the statutory or reasonable decision period has not yet passed.

Can I make an appointment online to visit an IND Desk?

The online appointment service is currently only available at the IND Desks Amsterdam, The Hague and Rotterdam for the following products and services:

• Providing biometrics.
• Collecting a residence document.
• Applying for a residence endorsement sticker.
• Applying for a return visa.

At our other IND Desks the following is applicable:

  • For biometrics and collecting your residence document you can visit without an appointment.
  • To apply for a residence endorsement sticker or a return visa you have to make an appointment by calling
    088 - 0430 430.
I have submitted an application. When do I have to provide my biometric information?

If you (or your sponsor) received a letter (acknowledgement of receipt) from the IND, you have to go to an IND-desk within 2 weeks to provide us with biometric information. At the IND-desk, your fingerprints will be taken. A photo will also be made and you give your signature.

For the IND Desks Amsterdam, The Hague and Rotterdam you have to make an appointment online in order to provide your biometric information

At our other IND Desks you can visit without an appointment.

How can I get in touch with the person that is processing my application?

If you would like information on your application (requirements, requested documentation, decision period, letters sent by the IND), we advise you to check our website first. If you have any additional questions, you can call us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). Have you received a letter from the employee who is processing your application and do you have specific questions concerning this application? Then, you can contact the employee who is processing your application directly. For instance, if you cannot provide us in time with requested documentation. You will find the direct phone number of the employee concerned in those letters (under ‘Contactpersoon’).

Has the IND received my application?

​If you have sent an application to the IND, a notification of receipt will be sent to your home address. If you have not heard from us after 10 working days , you can contact us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). If you call us within these 10 working days, chances are that your application form has not yet been processed and we therefore cannot confirm receipt of your application.

When do documents have to be legalised and/or translated?

​When applying for residency at the IND, you sometimes have to submit documents that have been issued by the authorities of a country outside the Netherlands. In some cases, these documents have to be legalised and/or translated first before you can use them in the Netherlands. For more information, check Legalisation and translation of official documents.