The IND does not provide information on the status of your application as long as a decision has not been made. In most situations, a (statutory) decision period applies. The IND can make use of the entire decision period to process your application.
It does not help to call the IND to ask the status of your application if the statutory or reasonable decision period has not yet passed.
The online appointment service is currently only available at the IND Desks Amsterdam, The Hague and Rotterdam for the following products and services:
• Providing biometrics.
• Collecting a residence document.
• Applying for a residence endorsement sticker.
• Applying for a return visa.
At our other IND Desks the following is applicable:
If you have sent your application by mail, you will have to go to an IND-desk to provide us with your biometric information. If you (or your sponsor) received a letter (acknowledgement of receipt) from the IND, you can make an appointment online in order to provide your biometric information. At the IND-desk, your fingerprints will be taken. A photo will also be made and you give your signature.
If you would like information on your application (requirements, requested documentation, decision period, letters sent by the IND), we advise you to check our website first. If you have any additional questions, you can call us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). Have you received a letter from the employee who is processing your application and do you have specific questions concerning this application? Then, you can contact the employee who is processing your application directly. For instance, if you cannot provide us in time with requested documentation. You will find the direct phone number of the employee concerned in those letters (under ‘Contactpersoon’).
If you have sent an application to the IND, a notification of receipt will be sent to your home address. If you have not heard from us after 10 working days , you can contact us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). If you call us within these 10 working days, chances are that your application form has not yet been processed and we therefore cannot confirm receipt of your application.
When applying for residency at the IND, you sometimes have to submit documents that have been issued by the authorities of a country outside the Netherlands. In some cases, these documents have to be legalised and/or translated first before you can use them in the Netherlands. For more information, check Legalisation and translation of official documents.