The Immigration and Naturalisation Service (IND) has nine desks in the Netherlands. At these desks you can:

• Submit your application for a residence permit or collect a residence sticker or return visa. If you are planning to do this, you should arrange an appointment by calling 0900 1234561 (on working days from 9 a.m. to 5 p.m., € 0.10 per minute)*
• Collect your residence document;
• Obtain information about residence in the Netherlands (work, study or family reunification purposes, for exampe). 

More about the locations and opening hours of the IND desks

* Dial +31 20 889 30 45 from abroad (this number cannot be reached from the Netherlands)

IND Service Guarantee, customer centred service
The IND seeks to serve its clients as well as possible. As a client, you have the right to know what you may expect from the IND. Therefore, we have set specific service standards. These standards are promises to you as a client of IND.

Service Standards IND Desks and Appointments Line

• Within 2 weeks you can have an appointment with an IND desk.
• You will receive a written confirmation of the appointment for submitting your application within 5 working days.
• You will be given a route description so that you can find the IND desk.
• If you want general information, you can contact or visit an IND desk without an appointment.
• Our staff members will be pleased to provide any clarification about your residence permit.

 Flyer