Ministerie van Justitie, Immigratie- en Naturalisatiedienst

Do you want to find an answer to your question yourself?

If so, you can look up your specific situation using the Residence Wizard.

You can also read the frequently asked questions.

In addition, you can use the search page on this website.

By telephone

You can contact us by telephone if you have any general questions or questions with regard to your file. If you wish to make an enquiry regarding your file, please make sure that you have your file number or V-number to hand.

The IND can be contacted by telephone on weekdays between 09.00 and 17:00.

0900-1234561  (€ 0.10 per minute, plus any additional costs charged by your operator if you are calling from a mobile phone). If you are calling from a country other than the Netherlands, please dial +31 20 8893045.

In person at one of our desks

Further information regarding the nine IND Desk locations.

Presentations for Groups on Location

On some occasions the IND gives presentations for groups on specific topics such as prerequisites, possibilities and procedures. The intended audience for these presentations consists of groups with a minimum of 10 persons, who would like to receive detailed information on specific subjects.

If you want to arrange such a group presentation, please send your application form well in advance to the address specified. All applications will be asessed separately.

Application form for a Group Presentation
Group presentations are typically free of charge.

By post

General questions can be sent to the IND Department of Public Information in writing via the address below.

Immigratie- en Naturalisatiedienst
Afdeling Voorlichting
Postbus 3211
2280 GE Rijswijk

If you wish to submit an enquiry regarding your file in writing or to send documents to the department where your file is located, please call the service number 0900-1234561 to obtain the address of the relevant department.

By e-mail

If you have a general question, you may contact us by e-mail. It is not possible to send enquiries regarding applications that are being processed to ('file enquiries') via e-mail.

Click here to go to the e-mail form